refund

FAQs

interstellar groove 2024, Oct 31 - Nov 4 (MOVE TO TALLAROOK)

While it may not be the original format of Interstellar Groove we had planned for, we are certain that this is a music community collaboration that will work and make for an incredible long weekend of music, memories and community in Tallarook.  

All Festival tickets from Interstellar Groove 2024 automatically roll over and are valid, there is nothing you need to do and all tickets will be re-sent to current ticket holders before the festival commences, so you all have all the correct information on your tickets, other than that you arrive as normal to our new festival site ( 210 Tallarook-Pyalong Rd, Tallarook VIC). If the new plans don’t work for you, we understand and you will have 7 days to go into your order and refund your tickets in full (minus the BF) (please see the instructions of how to do this below or via your Humanitix order). 

Humantix Refund options:

Search for your order confirmation email from Humanitix (order@humanitix.com) and click the manage order button. 

Select the refund/cancel tab. 

Follow the prompts to refund and cancel your ticket(s). You will receive the funds to the card used for your purchase. 

Please note if you have used ZipPay that your refund may be credited to your Zippay balance/account.